Shipping Rates

UK

Royal Mail 48 (3-5 Working Days*) £4.99, free when you spend over £50 (Excludes Isle of Man & Channel Islands, as well as larger items & furniture, for which delivery will be calculated at checkout)

UPS – 1-2  Working Days** (Excludes Isle of Man & Channel Islands) £6.95

Isle of Man

Royal Mail 48 (4-6 Working Days*) £4.99

Channel Islands

Royal Mail 48 (4-6 Working Days*) £4.99

Europe ***

Please be advised that the UK is no longer part of the European Union, EU orders may be charged customs duties when the goods arrive in your country and you are responsible for the cost of these charges. The amount may vary and can be expensive.

Europe Zone 1 (Ireland) – UPS £12.50

Europe Zone 2 (Belgium, Netherlands, Luxembourg) – UPS £12.50

Europe Zone 3 (France, Germany, Monaco) – UPS £12.50

Europe Zone 4 (Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, Sweden) – UPS £15

Europe Zone 5 (Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovak Rebuplic, Slovenia) – UPS £20

International***

There may be customs/import duties and tariffs charged on your order, when the goods arrive in your country and you are responsible for the cost of these charges. The amount may vary and can be expensive.

Worldwide Zone A (Iceland, Liechtenstein, Norway, Svalbard And Jan Mayen, Switzerland) – UPS from £25

Worldwide Zones B & C (Canada, Mexico, United States, Australia, Hong Kong, Indonesia, Malaysia, Singapore, Taiwan, Thailand) – UPS from £30

Worldwide Zone D (India, Israel, Saudi Arabia, United Arab Emirates, Vietnam, New Zealand) – UPS £40

*Lead time before shipping varies depending how busy we are; we aim to dispatch the working day following receipt of your order, but if we are quiet and you order early enough, we might ship the same day.

**See above, however by selecting this shipping method, you will jump to the front of the queue. UPS offer a next day service, however if your order is received after/too close to our daily collection (times vary), your order will be shipped the next working day.

***Prices shown for deliveries up to 2kg. If your order is particularly bulky or heavy, we may have to contact you with a revised shipping quote. However, these prices cover almost everything we stock. Should you choose not to proceed, we will issue a refund immediately.

+ If items are returned to us due to unpaid import fees, shipping fees will not be refunded and a 10% restocking fee will be deducted from your refund amount to cover our costs.

If your location is not listed, please email hello@oneandevery.co.uk  with a list of items you would like to purchase. We will advise you if we are able to ship to you and what the cost would be.

We reserve the right to cancel any order.

 

Returns Policy

We hope you are happy with your purchase, but if you are not, or you have simply changed your mind, please return your unused, unopened item to us within 14 days from receipt for a refund. Please email hello@oneandevery.co.uk to let us know to expect your package. within 14 days of receipt. We cannot offer refunds on pierced jewellery, hats, hair accessories, make-up, skincare, fragrance (including home fragrance), perishable items (such as food), date sensitive products (such as diaries or magazines) and seasonal items. Your refund will be processed upon receipt. Returns must be received within 14 days. Please ensure your dispatch note is enclosed.

Please return your item by a tracked service for your peace of mind, we cannot be held responsible for missing items.

Our address for returns is:

One and Every – RETURNS
56 High Street
Pershore
WR101DU

 

Cancellation

1. At One and Every, we strive to ensure that all product descriptions, pricing, and stock levels are accurate. However, in the event of a genuine and honest mistake, we reserve the right to cancel any order placed with us. This may include, but is not limited to, errors in product pricing, descriptions, or availability. If we identify such an error after an order has been confirmed, we will notify you as soon as possible. You will have the option to accept the corrected information or cancel your order for a full refund. We apologise for any inconvenience this may cause and appreciate your understanding.
2. If you wish to cancel your order, you can do so until we have shipped it. Please urgently call our shop on 01386 573300, to notify us that you have changed your mind and that we should not proceed with dispatching your order. We will then process your refund, and it will take between 2-3 business days for the money to be back in your account, depending on your bank.

 

Privacy

We will not share your details with third parties. Your telephone number will only be used if we need to contact you regarding your order. We may email you from time to time with special offers and information, but we are too lazy to send regular spam. You can opt out at any time.

Please email hello@oneandevery.co.uk for full privacy policy, refund policy and terms of service. 

 

 

FAQ

1. Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

-If we sent you the wrong item

-If the item is damaged or faulty

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

2. What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases, we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

3. What should I do if my item is damaged?

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

You can contact us using hello@oneandevery.co.uk or through the contact us page. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

4. How do I report a fault with my product?

If you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

In order to do this, we ask that you contact us using hello@oneandevery.co.uk or through the contact us page. Please provide details of the fault and where possible attach pictures to your message.